Wine Cooler Direct

I purchased a wine cooler from winecoolersdirect.com which is a build.com website. When dealing with their customer service, I was forwarded to build.com each time through chat, email and phone.

This is the worst customer service Ive ever experience. I waited for an expert on chat yesterday and was the 1st in line for over an hour during their normal chat hours listed. Ive sent multiple emails and no replies. Dont get me started on their phone based customer service...

I was sitting on hold to set up my return for an item I asked them to cancel before it even shipped and the system just hung up on me! I called back and finally got a customer service rep (an hour after placing my first phone call), who is the rudest customer service rep I have ever talk to and proceeds to lie to me about why my order was not canceled 2 weeks ago. I asked to talk to a manager because the information she had was incorrect and she told me she was going to hang up on me if I yelled at her again, which I was not yelling I was just asking to speak to a manager.

Anyone who would flat out lie to a customer should be fired. I hung up and plan on calling back to speak to someone else that isnt so combative over a simple return.

Their website says easy returns all over it and then when you actually try and return some thing its the most difficult process Ive ever dealt with.

Not happy about my experience with winecooler direct so far. The wine cooler I purchased was either damaged on shipment or defective. Either way, when I called on Friday and spoke to Jaime about the fedex delivery she reassured that if there was a problem because of the poor delivery service ( I was concerned because the product had been delivered and placed upside down at my door) that the item could be returned for a full refund or an exchange. She instructed me to turn it right side up and let it sit 24 hours before running it. On Sunday am I decided to take it out and try. The dual temperature system doesn't work and it remains at 54 degrees. I then requested a return for a refund. I received an email confirmation advising of the acceptance of the return and that a label would be sent within a few days.
Today I called to follow up - after not receiving any response to an earlier email about the return label status. I explained it all to Sam Katz and it was then that for the first time, I was told about having to go through the manufacturer. After speaking to John at EdgeStar who referred me back to winedirect because of the shipping issue, I spoke to Hazel - a supervisor who advised my return request was denied and I had no other recourse than to go through the manufacturer. How do I know if this was shipped by the manufacturer when it was delivered by build.com and how is that burden placed on the consumer??? Also when I read company reviews others with issues had them immediately resolved - yet - I am getting pushback from everyone?
How is it that the EASY RETURNS policy as represented NOT apply to appliances when the company name is WINECOOLERS DIRECT?
EASY RETURNS IS DECEPTIVE and looking back now I am sure they create their own reviews

I ordered a beverage center which appeared to be a really good price. It had great reviews too (4-5 star).

I then happened to check reviews from other sites and they were mainly 1 star. Fortunately (or so I thought) this transpired in roughly 20 minutes. I tried to cancel the order online but it said to call their number. I then called and they put in a cancellation request but they said I would be contacted later with a confirmation via email.

No confirmation came. I called later that day and a representative said the order had already shipped. I told him that this is impossible and that I ordered the unit and then cancelled within in 20 minutes. He said they ship in 15 minutes.

Umm.... If you are buying that then it is up to you. I am not. I even told them that I would just send it right back.

The basically said oh well, just refuse the shipment then. What a hassle.

I placed an order with Wine Cooler Direct, received an order confirmation and they charged my credit card. I then receive a phone call that they had a pricing error and my purchase should have been $200 more than what I paid.

They offered to only increase the price by $100, but I already found that same price elsewhere. Given their incompetence and lack of professionalism, I didn't want to continue to do business with them. Below are the excerpts from their terms and conditions that they use to basically get out of any order: Order Acceptance Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

For your convenience, you will be charged upon ordering and your order will be shipped within the time stated on the product specific page or mentioned under the "Shipping Policies" section of the website. If your order is unable to ship within 24 hours, we will hold your funds as a deposit on the goods until the product ships. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after payment received, we will issue a credit by the charged payment method for the amount of the charge.